I ordered 18 Kraftmaid cabinets from Home Depot (which by the way even after measuring twice got the design wrong). They came to my home rather quickly but little did I know...
I was instructed to open all boxes and make sure there where no problems. Well, there where 9 damaged cabinets out of 18. Damaged finished edges from poor handling and packing. Human hairs embedded in the finish on two doors. Damaged corners, and kick boards falling off.
In the store you will only see plywood construction, I was supprised to see particle board construction when they arrived at my home! I found out the hard way, you have to ask for plywood upgrade. Ok that's Home Depots fault but why would a reputable company (KraftMaid?) even bother with garbage particle board construction? The cabinets where literally falling apart just getting them out of the boxes. Especially the kick boards, which where fastened with just a few staples!
Ok so I try to make the best of it. I call Crapmaid and explain. They said they would get back to me. Well after several phone calls to them no one ever bother calling me back or getting my issues resolved. I just wanted to get my cabinets fixed but no one really cared. It was like a catch 22. Home Depot said they where waiting for Kraftmaid and Kraftmaid said they where waiting to hear from Home Depot.
I think once they know your really angry and disgruntled they just don't care anymore. They know they already lost you as a customer. Let's face it, most of us will only ever order cabinets once in a life time! So they either win you or lose you.
I finally decided to just return everything. Becuase Home Depot screwed up the measurments, I was able to back out of the entire deal!
As I begin to tell people of my experience I find that I'm not alone. Ask around, most likely you know someone who has delt with KraftMaid. See what they have to say.
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