I spent $16,785 on KraftMaid cabinets that I purchased from Home Depot.
After hanging approximately 2/3 of the cabinets, we noticed a door hanging crooked on a cabinet. It turned out to be a stripped screw on the hinge.
We continued to hang cabinets, and as we did we began to see there were bigger problems than just a stripped screw. In fact, it took us a few weeks to realize the enormity of the problem.
My KraftMaid cabinets have over 150 splits in the face frames, doors and drawers. There were 50-75 stripped screws on hinges and drawer rails. Numerous drawer head adjustment screws were laid over crooked, and about a third of the knife hinges were installed all cockeyed, causing the doors to hang crooked. A lot of the screws hanging the doors to the face frames had to be repositioned in order to adjust the door.
My dad spent 55-60 hours fixing things that really had to be fixed to make my cabinets look nice to the trained eye.
The KraftMaid rep admitted there were problems with my cabinets back in the latter part of March, at which time I ordered more cabinets and returned others that were not right for my application. A few weeks later he insulted me by offering to give me one of the cabinets I reordered as compensation. The cabinet cost $169 tax.
Here it is the 23rd day of June, and I am still waiting on the doors that were wrong on my reordered cabinets. The KraftMaid rep has offered me $1500 in restitution (which barely covers the cost of labor to fix the problems) with the stipulation that I sign a waiver of any warranty on all my cabinets, including cabinets that were reordered after the problem was brought to their attention.
In closing, I would like to ask the CEOs at KraftMaid a question. Why do you invest such hard work and money into building such a beautiful cabinet and then ruin it by hiring some two-bit laborer to shove screws into hardwood that has never seen a pilot hole? I have had a lot of frustrations building my new home for my family, but KraftMaid committed the biggest crime of all.
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