One morning somethime in December after Christmas I was headed out the door to town when the phone rang. Expecting it to be my sister, I answered, It was an AT&T rep. Trying to sell me DSL Internet service.
I was quite bit annoyed, and cut him off short of his presentation. I politely said "NO THANKS" He continued. I told him "NO" two more times and I hung up on him. I was annoyed, but I never got angry.
Allow me to add, I have Cable Internet with the local cable co. I don't need their DSL.
That afternoon upon returning home, there's a message on my machine from AT&T telling me of my new account services and that my equiptment would be arriving in a few days. I immediantly got them on the phone concerning my account. "Yes" I blasted the whole issue to them, and was assured this would be cancelled. However in a couple of days UPS brought me their DSL equiptment and left it on my doorstep, and so did I. I called them again only to find out that DSL service had not been taken off my account. "They lied again". This time the rep. Assured me to the issue would be resolved I just need to return the equiptment or I would be charged for it. I told them to charge the rep. Who authorized the service 'not me' I didn't ordered it. I was wasting enough time with their BS., that it wasn't my duty to ship back their pkg. I asked them "Should I have to pay for a car that my neighbor had to sell and parked it in my driveway without my consent and sent me a bill for it?"
I was sure this time I had made myself clear. For since then I have paid my regular phone bill online and there wasn't any recording on my online account of this DSL charge. Then I get my paper bill for Feb There it is, 1 if 10 installment fees of this falsefied charge for the modem of 7.50 of a 75.00 total. So I call again, only to wait for 25 minutes listening to all their ads. Finally;... And they tell me the service was cancelled but I owe them 75.00 for the modem. I did not order the modem, your rep did, against my consent therfore charge him. This rep told me I need to clear this with the dept that handles the DSL internet service. She gave me a # and also patched me through. Now I'm listening to a voice activated device, where I have to answered yes or no to a variety of questions, and there isnt one pertaining to my situation. Frustrated and commeted to other priorties, I hung up. I will not pay this, I'm only paying my phone part. I will be posting with http://usacomplaints.com/
NOTE: After our conversation, the last rep insisted on telling me about their special on their free razor phones. I insisted I didn't need. Then asked me about Direct TV and DSL. I informed them we just got finished talking about my issue with their DSL. "hummmp" I not going to be surprised if I get those services added to my account as well.
I am searching the web for any means of retaliation, got suggestions. Post me a comment. Thanks for reading.
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