On or around 5/15, I had just moved into my new house and had signed up for AT&T DSL internet service. I had to call AT&T customer service in order to register my account, so that my internet would connect.
The pushy, hard-to-understand Indian phone rep, instead of just registering my account like I asked him to, tried to sell me an "AT&T approved" modem, which I did not want. After all, I had used this same modem at my previous two houses, with AT&T DSL service, and it had worked just fine.
Because I did not have an "AT&T approved" modem and did not wish to buy one, he said that he could not help me and that I would have to pay for their premium tech support service (connectech) in order to register my DSL account. I would find out later, that was a lie.
So I was transferred to the next pushy, hard-to-understand Indian phone rep, who said that I could pay a one-time fee of $50, for assistance with this one issue (turning my internet service on), or pay even more for a year subscription.
I said that I did not want the subscription and was only interested in getting my internet service turned on. She tried to insist that I REALLY wanted that subscription because it was so great, and I continued to insist that I did not— Please just turn on my damn internet.
So then she transferred me to the next hard-to-understand Indian phone rep, who was supposedly an expert. He proceeded to read off his script before he stopped and said "oh wait, your account is not registered yet." No shit, sherlock, that's why I called in the first place!
So since this so called "expert" didn't know how to register DSL accounts, he made a three-way call to another hard-to-understand "expert" for help. While they were talking, I tried to log into my account and was finally successful.
Since I already accomplished my purpose for calling in the first place, I promptly hung up while they were still talking to each other.
Then I receive my phone bill with this $50 charge. I didn't think I should have to pay it, since I was able to solve the problem on my own, while these useless "experts" were still trying to figure it out.
I was told that since the issue was resolved, I would not get the $50 back. Well, yes, the issue WAS resolved, because I resolved it MYSELF without the damn experts. Why should I pay them for something I did myself? But, they didn't see it that way.
If you want my advice, don't get AT&T DSL service in the first place, and if you do, refuse their so called "premium tech support."
Yes, you CAN have your account registered without having to pay for that service. If they tell you otherwise, demand to speak to a supervisor.
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