I had a really bad experience with Dish when I moved my service to a new house. I won't go into the details, but it took 4 tries for them to get things working - for no good reason. I called to make sure that I would not be billed for the week that my service was unavailable. I was told that the bill would be the same as it is always is.
I asked how this could be possible, and then the operator said that I wasn't charged for the move, so it all kind of worked out anyway! I pointed out that it was his company's policy to allow one free move a year, and I asked him to explain why that would have anything to do with paying for service that I did not receive. He had no reasonable explanation but I was going to be billed anyway. I then asked if I could be transferred to someone to register a complaint. He asked if everything was working properly at this point in time, and I said yes - it is now. Then he said "well there's really nothing to complain about then, right?". At that point, I hung up.
After missing work so many days and going through so many calls to be told this by the agent on the phone is simply unbelievable. When a company does not even want to hear about a customer's negative experiences, I know there will be more of them to come.
I know compared to others, I'm getting off easy, however, I'm very much looking forward to the end of my contract.
0 comments