The company has been charging for cable speed internet for over 2 months now and the only kind of bandwidth I have been getting is 182 k on an average download, 70 k to 127 upload. This is barely faster than a modem (56K). The average internet speed on the low end is about 1meg bit down and approximately 500k up on the low end of ISP services (I am talking about 14.99 a month DSL, they are charging me $35 a month.
They have no digital cable and they have been telling me from the time I signed up for service that we would be upgraded to digital cable within 30 to 90 days. NO one has received this service as of yet. A poor selection of channels and needless to say poor quality. Every time I get a phone call my internet drops, to where I lose connectivity. For you gamers out there, my connection drops approximately every 7 to 11 minutes logging me out completely from any online service.
When contacting technical support the only thing they have concretely done is switch out the Router... Which did nothing to improve my service (I am OSS IT for a fortune 500 companies R&D lab and have left monitoring over an extended period time, using SolarWinds and NetAnalyser programs, my wan trafficbandwidth to which I have tried repeatedly to share and they have refused to acknowledge or accept).
In conclusion, they have bamboozled there way into the apartment complex I live in and now are try to extort money from the residents by holding hostage and monopolizing a quality of service that we as consumers have expected to have if we are to pay for such service.
Jhon
Tomball, Texas
U.S.A.
0 comments