Do not allow your condo assoication to switch to Broadstar Cable/internet/telephone. I live in a community that has Broadstar Cable, internet and phone service. They have not delivered us ANY of the service that had promised us. For almost 9 months, they have been promising to upgrade our services in our townhome community and for 9 months, they have not delivered. Our channels constantly freeze for weeks, there are almost no channel options, and local baseball games are blacked out because they use one satellite feed for the entire community. They have done NOTHING to fix this problem, even after many, many, many complaints from many of the residents.
Their internet is also about 10 times slower than they promise, I check the speed almost daily. If you call customer service, you leave a message, then, if you are lucky, they call you back about a week later. This is also a safety issue since they are the sole provider of telephone service in our community, as well. Our telephones did not work for almost a week before they finally sent over a technician.
Currently, our condo association is voting to accept bids from competing companies. The developer's brother owns Broadstar so in the master documents, we have to get 75% of the owners vote to remove Broadstar or else we are stuck with them for 7 years. We have many absentee owners, so this may be a difficult vote. Be warned - do not switch to Broadstar and do not move into a community that offers Broadstar Cable. They are nothing but a headache.
0 comments