During the year of 2006 i put a phone in my daughters and her boyfriends name they did great until august when the boyfriend went to mexico.
At this time my daughter called to get the international calling plan put on the lines. So when she did they told her that the call would be. 49 a min and whatever else the said so they recieved a 600.00 phone bill and was like ok well we can pay this off. Then they recieved another bill for 2000.00 i then called and they said this was from when he was in Mexico i said something had to be wrong and requested for them to investigate this matter. They then got back to me and said they had to pay the bill and there was notheing they could do to help us. These kids remember they are bothe in school and work part time made sure they paid 50-100 dollars a WEEK to get this paid off as soon as possible. That was not enought for tmobile so they sent the bill to ER Solutions which is a third party collections agency to see if they could get the money in one lump some. They called so many times i knew th 800 number by heart well they called so much and we kept telling them that they were making the weekly payments and thet was all they could do.
That wasnt enough still until they harrased us so much that the boyfriend got a loan from his mother. Now they paid the bill off. This still wasnt good enough for tmobile they then stated that the kids owed 600. More for early termination of the contracts because they didnt have the money to turn the phone lines back on. So i think that anyone that is with tmobile should be very careful they do not care about what thier customers have to go through as long as they get there money but we somehow paid them off and will tell anyone that will listen to us about how tmobile treated these young keds that were still in school and working part time and had been with them for 2 years.Us cellular is who i use and i will never ever use tmobile for nothing the have no compasion. I dont think they care about the customers or they would have worked with them ps. They were the ones that shut off the phones in the first place
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