Four Years ago I signed a 3 year contract with Safe Touch for monitoring at my residence. I paid cash for the full 3 years and got great service from them during this period. At the end of my contract I recieved not notification from Safetouch, just the new monthly bill. I continued service paying the monthly bill which I was never once late on.
We started to remodel our house in August and I called to ask if they could suspend my account because I did not have sensors on my doors or window or the alarm system hooked up anymore due to the full remodel of my account. They told me that I could not do that, I had to pay the monthly fee in order to keep in good standing with Safetouch. Then I said that if that was the case I would like to cancel my contract. They took a message and about a week later another rep called me and told me that my contract automatically renewed after the 3 years was up. I was shocked because I did not sign anything.
I went back in my files and looked at the original contract and there is a clause stating that I have to notify them with in 30 days of contract termination via us mail that I would not like to renew. Since it is already one year later I am now trapped in this contract and feel that this clause was a horrible little clause to make it so you can never get out of your contract. Currently I have Safetouch at my personal business and I am in contract for 5 years with this system.
I have no issues with the commercial contract but I did make a note on the file that I need to terminate the contract before our 5 years is up by certified mail. But as for my home I am now paying 27.00 a month for nothing. I do not want to put Safetouch in my home now after this but I am not sure what to do.
I had heard about class action items against Safetouch. The same thing happend to my sister. I need help. Like I just stated due to this issue the last thing I want is Safetouch in my newly remodeled house after this entrapment issue.
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