I have had problems on several occasions now with Sears 4 MY Home Service. Today is no exception. I set up an appointment for the morning with my taking off of work. The service person does not show up nor call. Last week I had an appointment set up for the same problem. Nobody from Sears called. Finally I called and found out that I would have to reschedule, because the service tech assigned to me called in sick. I don't understand how a large organization can schedule, and not have other techs available, when one tech calls in sick.
I have also had problems with a tech coming out on no less than 3-4 occasions and replace the same part, when it did not fix the problem. On top of that, his people skills were very lacking. Finally, I got a different tech, who fixed the problem, which did require replacing a more expensive part in my washing machine.
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