I contracted to have DRS Transfer and Storage move a small one bedroom apartment, 25 miles for an estimated cost of $280. The day started out disasterous as they arrived 2.5 hrs late, and consistently called me for directions saying "mapquest" did not work. The movers showed up uniformed in a truck with an old logo painted over. Before starting they asked if I was moving the whole apartment, and I answered yes and they promptly began going to work with no further questions.
Upon arriving at the final destination I was handed a bill for over $630, which included a fuel charge NOT included in the estimate, and over $240 worth of packing materials, which I did not request, nor was I shown pricing for the material. I contacted the owner (jay) and salesman (Guy Ailman), both were rude and very unprofessional.in order, to receive my property I was to pay the $630 in cash only, although I offered various types of checks and credit cards, which are legal types of payment per their terms.
The policies outlined in the estimate and website were not followed, as any discrepency is suppose to be negotiated amiabley, especially if the total price exceeds 110% of estimate. I called the Alexandria, VA and they were helpful in getting the payment put on my credit card so I have something to fight with.
This operation is shady, thievery, and fraud fronted by a moving company. I will pursue this through the BBB, IRS, District Attorney, and other possible means.
Do not use DRS moving and storage, and please contact me with any helpful information.
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