My Maytag washer machine has been nothing but trouble since I purchased it a few years ago. On Saturday Maytag Warranty sent out A&E to my home because I noticed the carpet under my feet in front of the washer was went. The tech came to our home and took apart the machine and saw a very tiny pin hole in the black tubing. He went out to his truck and got some sort of glue that he said would seal this micro size hole and he would order a new hose but I could do wash after two hours of allowing the glue to dry. I did not do any clothes on Saturday but did a load on Sunday morning., Within minutes of me walking away from the washer my son starts screaming that my house is flooded. I run to the laundry room to see water gushing out from under the washer machine. I turn off the machine and call A&E. Of course on Sunday they had people manning the phones but no one to send out under emergency conditions due to my carpets being flooded, drywall soaked as well. They said I would have to wait until Monday.
I called this morning and explained that the tech had told my husband, two boys and myself that I could wash clothes after two hours to allow the glue to dry and that now my house is flooded. They said we will send someone out today. Well by 3pm my house is starting to stink from molded wet soggy air, so I call them back and ask when this guy would be coming out. They said before 5pm. I called again at around 4:30pm and he was supposedlfy on his way to take photos of the damage and write out a report. Keep in mind that this tech would not give me a print out of his visit on Saturday and the instructions he gave us. He arrives at 5pm and I asked him about taking photos of the damage and he said "I am not taking any photos, we are not allowed to". I told him that is not what the A&E office has told me on Sunday and again today. He opened up my washer machine and realized HE FORGOT to attach the one end of the black hose so it was NOT the pin hole he sealed off, it was a flood in my home due to HIS NOT attaching the clamp on to the one end of the hose. He fix the clamp, ran my machine and said "see, there are no leaks, I just forgot to put the clamp on the hose. I will make out a report about this damage". I asked him if I could have a copy of this report and he said "no, that he does not do the report until later on so he left my home again without giving me anything to even prove he was at my home.
During him fiddling around with my washer, clamping the hose up etc he ran the machine for a few minutes and then I walked into the kitchen to watch that my dinner did not burn on the stove and he wrapped things up and went outside to leave. I followed him outside and again ask him to write me something stating that it was due to his negligence that my carpets were flooded. He said he could not and could NOT and neither could the A&E people tell me just WHEN they would remove this moldy damp carpet and repair my base boards etc. This tech leaves my driveway and drives down the street and with that my son comes running to me saying the washer machine was on fire... I ran inside and my husband runs from the other end of the house to find out entire laundry full of white smoke that smelled of burned wires. This tech had left my machine running but had turned off the water to it and the machine and drum ran without water in it and it burned up... I immediatley was on the phone with A&E and told them to quickly get this tech back to my smoke filled house. The put me on hold to about 10 minutes and came back on the line stating he would NOT come out to my home, and he told them that he never touched my washer machine and told me not to do any clothes, which ALL of that is a lie. He said and did all of these things that I have stated in front of my, my husband and my two teenage sons..
So now I have flooded floors, ruined, carpet, mold growing in my home and a washer machine that has been burned up due to this tech NOT watching what he was doing. A&E should expedite this matter, authorize me to get estimates today, which they did NOT, and fix my home and now replace my washer machine that is burned. My house stinks of burnt wires, burnt something, and I feel I have no chose but to take these people to court.
I have informed Maytag that I feel after all of this that they are sending out a company that is rude, uncaring and not honest to say the least and has left me with no washer machine and flooded floors, base boards and drywall and they act like they could care less about the mold factor and air quality in my home.
This is just unreal... I asked A&E for their Corporate Headquarters phone number and they would not give it to me, they said the company would rather have you write to them with complaints. I finally got their website address and I can not find a place to email this company a complaint...
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