SM&S Relocation (also known as SMS Moving and formerly known as Survivors Moving, Better Way to Move Moving & Storage and various other business names prior to 2008) has failed in all aspects. First the movers were over three hours late at pick up. Second, they required signing an estimate PRIOR to any weighing for a maximum fee, which the movers stated was required by law. The balance between the initial payment and this maximum became the balance due at delivery (again regardless of the actual weight). The itemized charges provided did not add up to the total charge. There was a 9% fee for stairs WITH NO stairs in any part of the move. An additional $150 was charged for materials and NO MATERIALS belonging to the company were used other than the two standard pads owned by the company used to wrap two pieces of wooden furniture, which per the estimate the quote included: Free use of moving pads to cover and protect your wooden furniture.
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