I signed up with Cingular now the new At&t close to 2 yrs ago when they were still Cingular, I was living in Florida At the time, I got the contract everything was fine, then they merged or whatever it was with at&t and thats when my problems started. My husband was offered a job in Memphis so we were getting ready to move I called Cingular and told them I needed a new number for a new started and they gave me one well, they gave me this number and I had a very difficult time calling out with it and no one could ever get a hold of me with it I gave it to all my friends and relatives in Florida so we could stay in touch and some of my friends were also moving into new homes so they were getting new numbers and would call me on my new number once they moved, well we moved back to Memphis and i found out 2 weeks later after moving that I had been given a number already in use by an at&t member, this was after em calling and complaining about the service I was getting with noone able to reach me and me unable to call out. This went on for a month before they fixed it, and they even told me they were gonna credit me for the mos that I was unable to use my phone well its over a yr later and I have yet to get the credit. A few mos after moving back to Memphis my husband and i decided to add a phone for him to the account. So we did well my new phone was a Motorola and it wasn't charging my calls started dropping and I was getting no service where i was living well cingular said send it to us and we will send you new one, they sent me the new one no one could hear me on it i called cingular back they said send it back so i did and they sent me a new one and when i got that one it was scratched to heck and back, and when i called cingular i was told, they couldn't send me anymore phones and that if i wanted a new phone i had to go buy a new one. I went to one of the cingular corporate stores and told them everything and they manager gave me a brand new phone comparable to the one I had but it was a samsung instead, everything worked fine until we moved to a new home on the other side of town and at&t took over completely, now I have used At&t cell phones before and I had it disconnected after 2 mos of service cause it was a horrible experience always dropped calls couldn't call out no coverage etc. And swore to never use them again. And when I got the cingular at&t was not in the picture as far as I knew, i did chose to keep cingular after they merged with at&t cause I was under the impression that they were gonna stay cingular and boy was I wrong. Well since moving here to the new house and at&t has taken over my husband and I neither one can keep a signal, we have had the phones checked and have gotten new sim cards which cingular has tried charging us for and we finally got them to drop that charge. We have gotten new chargers we have brought the phones up to cingular and still we are getting horrible service, we rely on our cell phones because we keep such hectic schedules with 2 children. We cant afford to pay the 175. Oo per phone for the disconnect but yet we hardly get any service and At&t has done nothing about it. We are still expected to pay the full price on both phones each month, as it stands I had to fight with them to get my deposit back from them, that I was told I would receive after having the contract for 1 yr, when I told them I was moving to new state I was told I would still get the deposit back from the original contract date well by the time the yr came around at&t had taken over and I was forced to wait 4 more mos for it because I had moved to a new state and they had started a new contract on me which I didn't know about, and then they started charging me for fees that I had never seen before and i fought with them on that and they finally credited me for those charges and I have yet to receive any kind of compensation for being given a number already in use they say it wasn't their fault, even tho they are the ones who assign the numbers to customers. I have been charged for text message usage which I never wanted in the first place. And they just finally blocked all of that stuff like internet and text even tho when I first signed the contract I told them I didn't want it but they gave it to me when I got the new number for a new state. I am still hardly getting any service where I live and I supposedly live in the best coverage area. I am tired of dealing and fighting with them, I personally recommend people not use them because once my contract is up im going elsewhere, I have been lied to over charged, disrespected way to much from his company and when you try to express your concerns it goes in one ear and out the other with this company, they have people working there in the call center who either cant speak English cant talk properly, don't know what they are doing or don't know their right hand from their left, and are always rude while on the phone or when they first answer you can tell by their tone they don't wanna be bothered, and this is surprising when I personally have applied with the company for work in the call center and found out they expect you to have some sort of degree to work for them.
Kristen
memphis, Tennessee
U.S.A.
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