Chayo b*
p.O. Box
apple valley, ca 92307
(760) (redacted for security purposes)
09/10
To whom it may concern:
Re: Account 330213164
Mobile Number 760-265-2614
I am a T-Mobile customer and I am writing you this letter in regards to my T-Mobile bill because reviewing my bill I have come to the conclusion that T-Mobile cell phone service is a scam.
First of all, I have recorded conversations with T-Mobile's cellar phone service representatives regarding the misunderstanding of my T-Mobile bill, and they been unsuccessful in clarifying the (July- September) charges. My current plan with T-Mobile is 5000 minutes whenever and free nights and weekends, but I was told my weekends began on Thursday or Friday after 9:00 pm. I was informed that my free weekend would start after 9:00 pm Thursday, and for the past month of JULY-September my
T-Mobile bill is over $1,358.00 a month, which does not make any sense.
In the past 5 months I have paid T-Mobile over $3,500.00 and there is no explanation for the charges and last year around in August and September, I had the same issues with T-Mobile and the issue was never resolve. However, T-Mobile offered me a free month, which did not define the real problem and T-mobile being a Million dollar company and being a value able customer for several years T-Mobile has never offered me any incentives.
However, on 9/09/07 @ 10:40 am, T-mobile representative said I had over 3000 minutes including text messages. Therefore, how is it possible to use 3000 min in 25 days? T-Mobile has no explanation for this or any of the other misunderstandings on my T-Mobile bill, but they continue to say I was misinformed, which is not true.
Therefore, I believe T-Mobile is scamming a lot of their customers and I have had this issue before with T-mobile, I have documented my calls and the time of using my cellular phone and there were numbers that I call on my bill, but at the time of the call I did not make the calls that were initiated on my T-Mobile bill. If I had made many of the calls the question is when do I sleep or work.
How is this possible and the only answer T-Mobile can give is read your bill, which is logical, but the charges on the bill do not make sense. This is my 26th letter in an addition with other complaint letters I have written in the past and T-Mobile has not taken the time to resolve this issue by utilizing the 5th amendment, therefore I will make it my duty to practice the 1st amendment and hire an Attorney to analyze my bill because if I can pay for a $1,500.00 phone bill, I should be able to hire an Attorney to justify the injustice of consumers being taken advantage of T-Mobile customers.
I will file legal action (Class Action) against T-Mobile, but this time I will not allow this to continue and not receive the proper feedback. T-Mobile is a FRAUD, SCAM FRAUD, SCAM, FRAUD, SCAM, FRAUD! Therefore, I will forward this letter to the US Attorney General, FCC, BBB, ACLU, Utilities Commission and usacomplaints.com I hope this matter will be investigated thoroughly.
My bill states August 20 I begin over my minutes, but my plan starts over on the 1st of every month. Therefore, there is only 10-11 days left within the month, but nights and weekends are free RIGHT. Which means instead of there being 10-11 days there is only 7 days of over charges, but the question I have is how you can talk $1,100.00 in 7 days.
When do I sleep?
When do I SHOWER?
When do I work or eat etc?
I would like to know does this make any sense!
The other dilemma I would like other Cellular Phone Customers to know is T-Mobile night plan starts @ 9:00 pm BUT please understand if you contact a friend 30 seconds before 9:00 and talk for 3-4 hours the minutes will be deducted form your plan and that's how T-MOBILE Scam their customers.
The first 30 seconds should be deducted from your plan, but the other minutes should not
Do you agree
Agree?
T-molie is the biggest fraud and scam celluar company in the world
Sincerely,
Chayo
Chayo
APPLE VALLEY, California
U.S.A.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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