A word of warning to consumers. AVOID the Walmart in Bryan, Ohio. This has got to be the most poorly run retail store I have ever seen. They put used and defective merchandise back out on the floor and resell it. I have personally purchased 2 such items. A carpet steamer, which was filthy, had dirty water in it, and was missing a part. And an iron, which had something which looked strangely like a red pen cap melted all over the sole plate. Their clothing is second rate, at best. The only time I ever got help in the paint department that was polite and prompt, I discovered it was the paint rep just there filling his sample chips. He didn't even work for Walmart! The employees and management alike are rude and disrespectful.
On one occasion, I had need to call for a manager to the service desk. Upon my simple tossing of a gift card and reciept on the counter, she rudely snorted "DON'T throw things at me!" When I told her if she wanted to speak to me as though I were the person who was in the wrong rather than the cashier who had ignored me and caused the entire problem, then she could refund my entire purchase and I'd go across the street to the competition she became stiffly polite. I had a sneaking suspicion that she simply didn't want to have to explain why they had 5 gallons of tinted paint returned 2 minutes after it was purchased.
On my final jaunt into this store, the cashier was notably rude. Their system declined my check. I simply stated" there's no reason it should have done that". She then literally slapped 2 slips of paper on the counter and snapped "Your check was declined. It doesn't tell me why!"
Well, obviously. That's for my privacy and protection. However, it would not have been difficult to simply be polite. "I'm sorry, but the system has declined this check for some reason. Here's a number you can call to inquire about the problem. (enter slips of paper). Do you have another form of payment?" Apparently this was too difficult a concept for this woman to grasp.
Unfortunately, having come in with a splitting migrane and finding that the store was out of the item I went for in the first place I was already in a bad mood. Her rude and disrespectful attitude toward me, the customer, was the last straw. I was PO'd, so I said "I am never shopping here again. I'm tired of all the crap." and she VERY rudely spat "FINE!"
OK, now I work for a fairly large company in the service industry and should we encounter an employee who even comes HALF as close to being this obviously rude to a customer, they find themselves unemployed by the end of their shift. I've witnessed people fired for shutting a window/door in a customer's face. I have had enough. I had paid for my items with a charge card, I had two more as a separate purchase. I have a migraine, this rude, unhappy woman is the proverbial straw that broke the camels back. I pointed at her and ground out through my clenched teeth, "DON"T YOU TALK TO ME THAT WAY!" then pointed at my 2 item and simply said "Ring it up!" At this point she deserts her register and goes running for management.
OK, she's rude and disrespectful to the point that she has ticked off the customer and caused a scene at her checkout lane... Now she's running away to get management. I assume to 'escort' the customer she pissed off from the building? Excuse me?! I had every right to be angry and told them that as I took a look at her name tag, assured her that she'd be reported for her attitude, and told the two rude managers not to worry. I was leaving and NEVER setting foot in there again. I'd rather pay a few dollars extra to avoid being abused and mistreated by WalMart employees.
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