Another Sleepy's nightmare.
I moved to Brooklyn recently and had just enough money to purchase a decent bed at a sale price. I've had luck with Simmons (mattresses) in the past so I thought I'd continue the patronage.
I chose to give Sleepy's a try as they are all over the city. I spent a good amount of time at the store picking out the right bed. If I chose wrong I'd pay for it as my back is prone to serious problems without proper support. The salesman is what you'd expect from a large organization like that: slick, ingratiating and happy to tell you whatever he thinks you might want to hear. That didn't bother me; as I said, what you'd expect.
Long story short, I sleep on it for 6 months: the support goes (i.E. The bed becomes soft) and I can actually feel the springs right through the top of the mattress. Yes, the tops of the springs all but poking through the material and, of course, my back problems manifest. Unbelievable.
I call Sleepy's, they send someone. He shows up when he's supposed to. That's good. Nice guy. Does all his tests and even agrees that the springs are, as I said, all but poking through. Cosmetically I can see that, at a glance, the bed appears in perfect condition. The photographs he takes obviously convey this.
He finishes and says I'll hear from Sleepy's. I received their letter today telling me that the mattress is "up to the manufacturers standards" as per my warranty. Surely the CEO of this company did not intend to sell me a mattress that would become unusable in six months. If he did, or cares not for the satisfaction of his customers, he and Sleepy's will only suffer.
Once I'm able to identify the CEO I'll be writing him personally. There may be difficulty getting that info from Sleepy's but certainly it's not impossible.
Suffice it to say that, based on my personal experience, and that of others whose posts I've read here at complaint, I can assure Sleepy's that if they don't step up to the plate and do the right thing not only will they lose my business, but I can happily say that, because of my line of work, I know a great many people who will heed my advice and stay away from Sleepy's entirely. This, to my great satisfaction, will cost them tens of thousands of dollars. (As opposed to the tens of thousands they would gain from a positive referral!)
Sure, you could say that's but a drop in the bucket for Sleepy's but remember, those of you who read this, if we all tell the people we know and work with of our miserable experiences with Sleepy's, or for that matter any other irresponsible company, word will get around and collectively result in considerable losses for the company (s). Don't underestimate your power to do damage in this way. Reputation is everything and if Sleepy's continues in this manner they ultimately guarantee themselves commercial oblivion and corporate extinction.
It's up to you Sleepy's.
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