We purchased a mattress from Sleepy's on May 25 and were dissatisfied due to the fact that the mattress was not what Sleepy's claimed it to be. It is a Dormia PostureTemp Memory Foam mattress that was supposed to alleviate back pain which both my spouse and I suffer from based on a disc problem for myself and my wife's pregnancy. We contacted Sleepy's to exchange the item for another and we tried to abide by Sleepy's "Comfort Exchange Policy". They quoted us a reasonable price which they did not hold to. When it came down to the final price they wanted to charge us an extra $600 dollars for a mattress that was less expensive than the one we were trying to return. Sleepy's not only lied about pricing, but they did not provide adequate customer service, or hold to the implied warranty that the product would do as they claimed.
Summary
We have paid for a mattress that we cannot use therefore we are out $1000.00. Sleepy's will not exchange the mattress without an extra $600 charge. If we are to buy another mattress we would have to pay to have this mattress moved and/or stored. My wife and I are both suffering increased back pain due to this new mattress that is supposed to alleviate back pain.
0 comments