My daughter contacted Apollo Van Lines to move her from New York to Chicago. The first thing they did was to quote her a low estimate over the phone, then once they had loaded and locked the truck, told her she had more than she said she had and charged her double the estimated amount. She was also told it would be 7-9 days for delivery. When we called to confirm the delivery date, we were consistently told the delivery would be in a few days, the beginning of next week, etc. Etc. Thery also gave stories about the truck breaking down.
Is anyone currently going through this? They just informed us that the truck was in an accident and all my daughter's belongings have been lost or destroyed. We can get no information from them as to where her belongings are being stored or where the accident occured. They picked up her belongings on June 23rd, and here it is the middle of August and we have nothing.
They will give no information to us when we call, they just say they will call us back in ten minutes and never do. If anyone else is in this same situation, we need to take action NOW@- please contact me if you are able.
If anyone is having trouble with Apollo Van Lines, please report them to the USDOT and NMCSA, Consumer Affairs, the Better Business Bureau, the NY Attorney General, and if you are moving out of state, the NY FBI. This has got to stop!
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