I hired Soft Touch Moving and Storage to help make my relocation from New York to Indiana an easier one. I received an original quote of $1,025 which was suitable to my budget. I was aware of the fact that it was a quote and the price would vary once they loaded the truck.
On the day of the move they loaded up my belongings. The cost of packaging for my larger items was suppose to be included but was not and that was added on the balance. At the end of the loading process, I received my total and it was almost $1,000 more than the original quote. I explained to them that the measurements of my furniture was provided and I thought that the original quote was a fair one.
I was informed verbally that my belongings would arrive within five days but saw that the contract stated between 15 and 30 days. No longer wanting to deal with the headache I agreed to the time limit that was given on the written contract.
It is now day 43 and I have not received my belongings. They are suppose to deliver them today but are still expecting the remainder of the balance even though they have not fulfilled the terms of the contract on their part. They informed me that they would not be able to unload my belongings until they received the rest of the payment.
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