I am a poor, unemployed single mom who can barely feed her 8 year old daughter. I have been defrauded and deceived by Safe Touch Security. I would like to bring light to this story. I would like other consumers to know what they are getting into. I know I would have appreciated a story like this before I started with Safe Touch. Thank you.
This is a letter I wrote to Lestor Jackson owner of Safe Touch Seucurity;
On Saturday July 14th I called Safe Touch Security to cancel my monitoring service. I spoke with a Customer Service Representative named Debra. At that time I told her I wished to cancel my monitoring service.instead of telling me I needed to put my request in writing, I was told it would be noted in my account and to wait for someone in retentions to call me back.
On Tuesday July 17th I left a message for Desary Cooper explaining to her that I would like to cancel my Safe Touch monitoring system. I did not get any type of response from her at all that week. I do have voice mail if I am not available and there were no messages from Safe Touch Security.
On Monday July 23rd I called Desary again and left another message for her to call me back. Later that day we spoke. I explained my situation to her and she said she would look into it and get back to me. Again that week there were no phone calls from Safe Touch Security getting back to me. On Tuesday July 31st I called Desary again, giving her plenty of time to research the situation like she said she had needed. That is the first time I found out that a letter in writing was needed to discontinue the service.
Desary told me the person I needed to address the letter to be Karrie Gabriel. So I left a message for Karrie and sent her a certified letter in the mail. The next day on August 1 I reached Karrie. I spoke to her and explained to her the reason for my wanting to discontinue my service with Safe Touch. I was very nice and respectful while explaining to her my reasons.in the middle of my conversation with her she rudely interrupted what I was saying, talked right over me, and told me I was just a waste of her time and hung up on me while I was still trying to converse with her.
I was always promised and assured by every sales man I spoke to that Safe Touch would deliver outstanding customer service and exceed my expectations. Karrie Gabriel's actions were insulting and demeaning towards me. This is the worst customer service I have ever received by any one much less a supervisor representing the company. When I got off the phone I was very upset and insulted by the customer service that I received. This is completely unacceptable. I should not be forced to stay with a company that treats its customers which such disrespect and carelessness. That is appalling and an outrage.
Three years ago in July I signed up with this company after being told it was a good company to be with. When I met with the sales man I told him that I was only going to be in the house that I was living in for one year and than I was going to be moving the next year. The sales man convinced me to sign a three year contract promising me that they would move the new system that I was buying for free when I was ready to move in addition to monitoring me for three years all included in the price of $32.25.
When I called Safe Touch in June they refused to move the system that I was paying on. The sales man had lied to me in order to get the sale or safe touch just did not want to deliver on their promise.
As it turned out the new house that I bought where I am living now, was already pre wired and had number pads in it. The house was already set up with an alarm system. Another sales man came out to my house and conned me into signing another contract just a year later after I signed the first one. He told me the only way he would move the system over was it I signed a second contract. He also promised me an extra month of monitoring because sooo much time was lost in the move. ]
Not knowing what to do I signed the second contract because I wanted my safe touch security system that I was paying on. Again the sales man lied just to get me to sign another contract. Safe Touch Security promised me twice that they would move this brand new system into my new house and never did but got me to sign two contracts because of it.
According to your own customer bill of rights we are supposed to receive excellent customer service and have the right to own our brand new system which you have failed to do so on both parts. This is fraudulent, dishonest and immoral.
I have been treated with disrespect, hung up on and lied to by the people in this company and I no longer wish to do business with you. I am asking you to please discontinue my service.
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