Company did not pick up and deliver as stated and I was overcharged $1000. We were to have our furniture picked up on 14th at 9 am and delivered on 15th. Had to move up one day since I was informed the week of move that next day delivery was never possible over 500 miles. Service rep I was dealing with said they must have changed the laws and she wasn't told. Estimate was for $4245 for 11793 lbs. We ended up paying over $5200 for 10000lbs. We were charged the full weight plus packing material, labor for packing materials and fuel surcharges not disclosed.
I selected this company baaed on per lb estimate with the understanding that anything OVER would cost more and that they could pick up and deliver next day. My shipment was under which in essence changed the quote from. 36 per pound to. 45 per lb per what we were charged. The estimate did not disclosed the fuel surcharge which was revealed when the driver showed up and stated that they alway forget to add this to the quote. I emailed the rep on 5/9/07 regarding packing materials and confirmation of next day delivery. She replied on 5-10 that delivery would be next day and packing amterials would be $25 for specific items i asked about.
I emailed again on 6-1-07 regarding pickup day and rep esponded same day that pickup would be 14th at 9 A.M. The Monday before the move I called and the owner said they could not do it in one day. I had to move up my pickup day a full day and then they didn't show up until 3 P.M. Even though I was told 9 A.M. The packers used the packing materials as they saw fit without telling me what I was being charged for and it turned out to be $498.in addition the fuel surcharge was not disclosed. The driver told me they always forget to tell about it. I have copies of all emails to back up my claim.
In addition, the company operates under practices that cause the consumer to be in a position where they have to sign documents in order to get their possessions back. The driver left my home at 12:00 AM when they picked up my furniture in Ohio. I was advised that any issues I had would have to be resolved with the home office which was not open at 12 o'clock in the morning.in addition, they already had all of my furniture. What choice does the consumer have at this point? I still have not received the money from the math error!!!
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