Virgin Mobile was selected by me because they originally played fair when I started up with them four years ago. When you topped your account off with a new $20 top up card they would give 90 days "added" to your previous 90 day balance.
Somehow this has changed and I was never notified of the change.
The top up card states that one is to receive 90 days service. You do not get 90 days service. Once the top up card is registered to Virgin Mobile on your account you lose any previous days from your previous top up.
In other words if I top up today I get 90 days service my previous 90 day service is can be shorted as much as 89 days. How is this possible one wonders but it appears there is a "new math" involved now 90 days plus 90 days can equal 91 days or up to a max of 179 days. Never the true value of 180 days.
It's the new corporate math one where the customer always loses and the corporation wins wins wins... Big time.
Ninety days no longer means 90 days. Why can't landlords do this to. If you pay your monthly rent 5 days early you will lose 5 days and be required to pay 5 days earlier.
The following is my reply back from Virgin Mobile on this issue:
"[email protected]"
to me
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7:56 am (14 hours ago)
Hi Joe,
Thanks for contacting us here at Virgin Mobile.
We apologize for any inconvenience that has caused to you!
Further, as mentioned in the earlier email, every time that you complete a Top-Up, your 90-day requirement period begins again and your current through date will be extended to 90 days from that date and unfortunately, we will not be able to provide refund.
However, if you feel your situation is not resolved, please give us a call at the number listed below at your convenience. Our advisors will assist you!
Your current cash balance as on 07/11 at 07:51: 50 AM is $ 66.50 plus $1.50 (bonus/credit balance) and your next current through date is on 10/8
If you have any other questions or would like more info, please feel free to call us at 1-888-322-1122 (or *VM on your Virgin Mobile phone). We'll be delighted to assist you.
Rita
- Show quoted text -
Virgin Mobile At Your Service.
Original Message
Nathan,
How do I get a refund of the missing 5 days that I have already previously paid for your card said good for 90 days. I only received 85 days you owe me 5 days which the previous card paid for unless that was false advertising since it clearly stated 90 days on that top up card... Not 85 days. Do not penilize me for paying early you will be sued.
Thanks,
Joe
On 7/10/07, [email protected] wrote:
Hi Joe,
Thanks for contacting us... We are here to help!
To answer your question: we only ask that you Top-Up (or add airtime to your account) at least $20 every 90 days to keep your account active, even if you have a balance remaining.
Every time that you complete a "Top-Up", your 90-day requirement period begins again.
Since you have Topped-Up on 07/10 instead of 07/15, your cycle date has been extended to a period of 90 days, which is now 10/8.
Should you have Topped-Up on 07/15, your cycle date would have been extended to 90 days from then onwards!
If you have any other questions or would like more info, please feel free to call us at 1-888-322-1122 (or *VM on your Virgin Mobile phone). We'll be delighted to assist you.
Nathan
Virgin Mobile At Your Service
Original Message
My balance was originally due to expire 7-15-07. I added $20 top up on 7-10-07 it shows on my account good till 10-05-07 which is exactly 90 days.
Where did the missing five days go?
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