I have had Virgin Mobile Pre-pay service for several years. Recently I upgraded to a new handset and opted to accept a bonus offer by registering a credit card with my account. After the first billing cycle I removed the card from my account (as is my right) and went back to using pre-pay cards.
On January 4.2008 I was charged $39.13 for a month of service, even though I had already paid my service charges with a pre-pay card. On January 11 of the same month I was again charged the same amount. I was now in a negative nearly $80.00
I called Virgin Mobile Customer service 19 different times over several days and hours to resolve the situation to no avail.
Virgin Mobile does not assign order or confirmation numbers to the charges they make to your credit card. Therefore they can not track the charge you are seeing on your statement. (how convenient)
I was told by virgin mobile customer care representative "Rita" that there is nothing Virgin Mobile can do to reverse the charges. I was told to my bank.
Virgin Mobile has made it very hard for my bank to investigate this claim. They seem to know how to keep the bank at bay, presumably until I give up.
In addition, Virgin Mobile packaged my new phone (Shuttle) with labeling and marketing claiming a host of services that it does not support including; Youtube GPS enabled Buddy Beacon and and Facebook. These services are NOT supported by the Shuttle.
So why did I pay $100.00 to upgrade to a phone that is just as capable as the one I already had?
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