Charter communications has the most dysfunctional billing practices and customer service of any company ever dealt with by this patron. When my bill arrives I make payments by check, as millions of americans do to make their monthly installments to service providers of internet and cable service. However, 3 out of the last 6 months charter has taken up to 6 weeks to process payment, resulting in cable disconnection 5 times.
The most recent incident charter refused to turn back on my cable, internet and phone unless I paid by credit card. So I paid almost $600 total on a bill that was under 300 dollars.
After I paid by credit card "custormer service", which usually consists of someone in india with such a harsh accent that understanding them requires having them repeat themselves 3 times, scheduled an appointment for a tech to come to my home the following day, a workday in which I took off for this "reconnect". They never showed. I then had to take off the following day and the tech showed up 3 hours late.
After the tech left I watched TV for an hour before hopping on the web to find that it had not been reconnected. This leads up to my current situation in which I still wait for charter. If you decide to take on charter as a service provider then good luck to you. It may seem like a good deal at first but like mother said, If its to good to be true it probably isn't true.
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