This is one out of multiple incidents that made me a Direct TV customer. Charter only gives an 8 hour window for service which required my wife to * work all day to meet the tech from charter. Our service window was 10AM to 4PM. At 6pm on the day of service we called charter and they said they weren't coming. We rescheduled later in the week my wife and I went out of town. We returned two days prior to our cable appointment and checked our answering machine and found a message from Charter saying they were at the house and why weren't we there to meet them. I called charter to reschedule and the lady told me my appointment was next week.
I told her that date didn't work. She raised her voice to me and said loudly she was trying to fix the problem.in trying to come up with a time she hung up on me.
I have given you only a taste of the raw incompetence at Charter. Following Charter and really gaining ground is ATT. We had our service suspended while we were gone for 6 months.
ATT continued to charge us for local, long distance and internet service even though we weren't there. A total of 10 hours on the phone over 6 months and they still refused to stop charging us.