In July I bought a big screen TV. When they delivered it, they gave me a broken remote with the back torn off. I was told that they were ordering me a new one and would bring it to me when it came in. Needless to say, I had to pick it up myself several weeks later.
Everything was going fine. I paid my payments on a monthly basis and was never late. On June 1 I went into Aaron's to do the early payout of $86.59 that was stapled to our contract, which I had in hand. I was told, "That's not right, you owe $173.18 for your early payout." I said that is not what it says on our early payout sheet stapled to our contract.
The man said, "Well, I see what you are talking about, let me get the manager, Lonnie." Lonnie came to the computer, tapped away, and said I could not do the early payout of $86.59 because back in September 2006 I had only paid $47.61 for the month, so that changed everything. I said that was a lie, we paid $95.24 every single month because I only get paid once a month.
I said, "So we are not current?" Lonnie said yes, I was current. I said that did not even make sense. Then he tried a different route and said my early payout was $173.18, which included taxes and insurance, and that this was the right amount. He printed a new sheet and handed it to us without bothering to look at it, and it said our early payout was $95.24. I said, fine, I will pay that. Then he looked at it and said no, that was wrong, it should be $173.18. We argued for 20 minutes and were getting nowhere with this extremely rude manager, so we ended up paying $173.18 and told him we would never be back again.
It is one thing to be lied to, but then to be treated so rudely by a manager who could not even keep his story straight. Lesson learned. This was my first time dealing with Aaron's and it is my last. So long, Manager Lonnie.
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