I dont know where to begin,
There is a new phone company out there by the name of Amp'd Mobile. They have cool hip looking phones with "tv", "radio, " and great features. I purchased this "hot new phone" in the Brea Mall from a "Ampd" store. The salesperson happily sold me a phone with accessories, etc. I was told that I would get the first two months free, and I could cancel if I was dissatisfied with the service within that time. I thought hey, thats not too bad I'll give it a try. So I signed up for the unlimmited plan (so I was told) that was suppose to be around a hundered dollars plus taxes for one phone, and bought one for my little brother too. So I paid a cancellation for my current phone to switch to this what I thought to be better for me with great service. I realized about ten minutes later, wait - I didnt sign an official contract, so i went back to get one." Sorry our printer isnt working" I was told. "Well then what are you going to do?" If you come back tomorrow we can give you a contract." "ok." I said, "I will come back tomorrow" Well I came back and they didnt even know what the hell I was talking about?"Its fine do you really need one?" "Yes" "Are printer is having problems." I was so tired of going back and forth I thought what the hell who has time for this? I will have them mail it to me then. About a month and a half rolled around and I received no bill nor contract. So I figured I should call them. How can I call without a number? So I call 411, "um sorry mam there isnt an amp'd mobile listed." "No, that cant be i was just there" "well mam they didnt list then there number." So I was wondering how a large company wouldnt be listed. So I looked on the internet, finally found the number and called. I called to wait for three hours to speak with someone. I asked why I hadnt received a bill and I was told I wasnt in the system. Impossible if you gave me a phone with a transferred number. So I asked them to tranfer me. The next person said you are not in the system. So I asked why they told me that they didnt know why. I gave them my information and waited for a bill. Two more months... No bill yet. Called again. Three weeks later... A bill... One day later my phone was shut off... My bill was 1200 dollars... And now no phone. I currently am a realtor so my phone is my business. Time is money you know. I was furious, not to mention alot of other feeling. I called to resolve this issue. I was told to call back on monday on a friday. How can you send me my bill four months later... And one day after my bill turn it off? What I dont have any rights you cant just turn off a phone that I didn't even get a chance to pay? This is some bul*! I thought. I tried to pay the full amount in the meantime because that was my only option... And guess what? Their system was having problems call back on monday. Come on this is ridiculus. With all the fraud happening nowadays how can they expect you to be ok with this. Who gave "Ampd Mobile" aka "Crap Mobile" the right to stick someone with a bill without there full consent? Then stop them from using there phone, without effecient billing periods? Be rude to you on the phone when you are just a hardworking person trying to fix you phone issue? Then keep sending you bills when you cancel service? And now they tell me Im on an 18 month contract. Someone please help me this is out of countrol, Im sure Im not the only one. There has to be further action taken!
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