Amp'd Mobile. Where should I start (?) I set up new service at Best Buy with Amp'd Mobile back in September. My first encounter with their customer service was when the phone was misplaced. I contacted the company to let them know, and after a lengthy wait, the customer service rep told me he was turning the phone off so it couldnt be used. I asked him not to, I was certain it was only misplaced and just needed a day or two to look for it first. He insisted it was the best course of action so I reluctantly agreed.
The phone was found three days later and of course it was not working. Thats when I started having big problems with customer service. I had to call them repeatedly over the next 3 months because, apparently, NO ONE knew how to turn the phone back on. Wait times of well over an hour were not uncommon, and they were never less than 45 minutes. We would even, at least 3 times, have someone come on the line and state that we would have to be put on a call list to be called back within 3 hours. I would wait up to 3 days. No callback. When I would object they would leave you absolutely no option, 3 hours, or hang up and wait another hour (plus) trying to call back. When I would talk to a rep, we would go through downloads, reprogramming, etc. Always at the end I would hear "it should be working within the hour". It never did.
I asked to be credited for the lost time since they couldnt get the phone working. Never saw those credits. Gave up on them months ago when I got tired of spending my days off on the phone listening to their "on hold" music. Three months and some change after starting this ordeal, two weeks after a seemingly sympathetic Amp'd customer rep said he would call me back within 48 hours) the phone just started working. I just let it go and tried to forget about it.
Then recently when my bill was much higher than it should be I tried to contact them again. The bill subtotals did not add up to the total bill. The total bill was $30 higher. After being on hold 35 minutes, the rep (James) told me there was an extra charge on my bill for some type of service I had requested. I told him I had requested no services and asked what the service was and why it doesnt show on MY online bill, the only one I can view. He stated that it was on my bill, on page 7, service dated May 10th. I was online looking at the bill and told him he was wrong, it was not on page 7, the dates on that page were after May 15th.
After him insisting a few times that I was wrong, he looked at the online bill and stated that I was right and he didnt know why it wasnt there or where it was. But it was a charge no less. To try and be brief. He couldnt tell me what the charge was for, where it originated from, or why it wasnt itemized on my bill, but stated he could not issue a credit and ABSOLUTELY refused to let me speak to a supervisor telling me I had no reason to speak to one. We went round and round on that one. I had no choice but to just hang up.
I emailed Amp'd to let them know about this and asked for someone to contact me, they havent.
I am canceling my service in writing by mail with a company signature required. I will not pay the cancelation fee. I will make a hobby out of this company reporting them to anyone that will listen and costing them much more than this has cost me.
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