Purchased a Kingsdown/Kingscourt queen mattress from Mattress Giant in Aug.100 days after purchased both my wife and I noticed the mattress was sagging extremmely in the center. We were waking up in the center of this mattress sunk in 6 or more inches.
After going to Mattress Giant to complain, they contacted Kingsdown for warranty. Kingsdown sent a measurement kit which literally was a joke. They said I didn't have enough support under the boxspring. After giving them the benefit of the doubt, I built a three column support under the boxspring. Still sagging after that.
Then I requested a representative from the company to come and inspect. They sent a independent mattress marshall. He took one look at the mattress and said it defintely had a sagging p[rioblem with know one on it. He took measurements and such. I received a letter from Kingsdown stating that they were denying the warranty claim again because the sagging was not great enough.
After talking to a Travis Thigpen, (Kingsdown Regional manager) who is the ruddess amanger I have ever dealt with, he told me that I was at the end of the line, there was no one else to talk to over him. He also said hire your attorney and well send in our 20 attorneys. The mattress is still sagging and we are out $1512.14.
I have also filed a complaint with the Better Business Bureau and they have not responded to them. I am totally frustrated with their NO Service and NO Warranty attitude.
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