DoubleDay Book Club removed $117.00 from my Debit/Visa account without authorization on 4/9. I had given them a ONE TIME ONLY to use this card for a previous payment. I emailed them immediately and contacted them that same day. The company first told me that nothing could be done. Then they agreed to fax the bank and remove the hold on the money, however, several excuses later that money still processed.
On April 12 a supervisor Sue 141 told me the money would be returned in 24-48 hours. However, the money has yet to be returned. I have emailed and talked to many supervisors including Sue 141, Chad 254, Jack 590, Brenda 313, April 679, whom have given me false hope. The money was taken without my consent. I have already contacted the Better Business Bureau.
Dawn
Wellborn, Florida
U.S.A.
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