I gave Drive Financial authorization to draft March payment from my Visa Debit Card on Friday 3/6/09. I noticed that my payment from February was not drafted from checking account. I inquired about February's payment. The customer service representative said she was not showing any authorization using checking account and my account was passed due for February. She was not showing I had spoken with ANYONE IN February.
I then gave authorization to draft both payments from Visa Debit Card being that my account was PASSED due. The payments were drafted out of my account on 3/9/09. On 3/12/09, February's payment which the representative said she was not showing that authorization and checking account information was given, was then drafted out AGAIN. Therefore, (3) payments were made!!! When I call to speak with a representative, she said it was nothing they could do.
I told her that I was already struggling making payments on time, so Why would I make (3) payments in one week? The representative said you could have gottent your Income Tax Check. I thought that was inappropriate and ask to speak with her Supervisor. I spoke with her supervisor telling of the problem, the Supervisor also said it was nothing that she could do. I told that supervisor that I WILL NEVER AGAIN give authorization for a draft to come from checking account or Visa Debit Card. I will ALWAYS mail a check even if it is LATE!
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