We had wireless service with Verizon Wireless. We called to see when our obligation to them was up as we wanted to look at alternatives. They gave us a date in June and we disconnected our service two (2) days after that date.
Next thing we know we are getting billed $175.00 for early termination charges. We called and discovered they gave us the wrong date, the actual date was in August.
They refused to adjust the charges saying that they had no record of all call in April regarding when we could disconnect por service. Although I am a contracts manager and keep a good record of our contracts at home we could not find any agreement with Verizon. We inquired where could we obtain a copy of our agreement and was told a specific location. This began a wild goose chase over several locations. At every place the verizon people just looked at us in bewilderment.
Verizon, who has to have the rudest people I have ever talked to sent us to collections who started dunning us mercilessly. Additional calls to Verizon to get an adjustment were met with rejection and more rudeness. At this point in time I had a heart attack and spent 11 days in the hospital and the dunning letters kept pouring in.
We applied for an airline credit card and were denied because these Verizon early termination charges were on our credit report.
When I went back to work I filed a complaint with the Washington State Attorney General office. Verizon responded to me with a letter that basically said; we can't substantiate your claim but out of the goodness of our heart we will adjust the charges. The lewtter Verizon sent to the Attorney General's office and which was forwarded to me said Verizon could find no contract whatsoever.
We want to sue them for both punitive damages and intentional infliction of emotional distrass.
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