A representative from this company came into our business with information on how to keep our energy and gas bills at a low cost. The representative told me that they would protect us against Consumers Energy raises our bills (rates). He showed me a chart on the increasing rates from Consumers. I was very skeptical and he assured me many times that our bills would not increase and that they were only protecting us from future increases. He seemed very friendly but turned out to be deceiving. Three months later I received our Consumers Bill will an extra lines item for $350 saying Universal Supplier Charge. I immediately called Universal Gas and Electric and explain to them that our bill was $350 extra and the rep told me otherwise. He did nothing for me and kept stating that I signed an abiding contract and if I wanted to terminate the contract it would be approxiamently $1700 for early termination. I asked to speak with upper management and he said that he was the only person who could help me (or not help me). Therefore we are stuck with higher gas and energy bills then what we started off with - significantly higher!
The company does not back up their employees and will tell you that the only thing they can go off of is the contract. Also the representative never left me with a copy of the contract but was willing to send me one. Very horrible and expensive experience.
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