I never looked at Sharper Picture until 2.5 years back after I shifted to Kansas City.
the very first time I actually bought something through them I purchased an Ionic Breeze with my charge card. To begin with, the shop offered me the incorrect one, and so I got it back. They offered me a brand new one, which stop operating soon after, and so I required that one back also and got an upgraded. After I determined that used to do not need them any more, I got the Ionic Wind back again to the shop, offered them my bill and requested to get a return.
what exactly happens? Each goes to their pc, pull-up an archive of my acquisitions and results, provide me the 3rd level and cross examine me about just how many occasions I've purchased and delivered what to their shop, they inform me they'll not provide me my cash money-back! What is a whole lot worse is... The supervisor explained he'd provide me-only 75% of what I taken care of the Ionic Breeze, not my complete price!!! Therefore in effectually, he was getting me A - 25% restocking charge, and cheating me out-of $100!!! Yes, ok... It is ok in order for them to grab, but when I strolled to their shop and required cash out-of their very own money compartment, I'd be imprisoned and could be delivered down to prison
I'd my bill AND was returning them inside their 60-day money-back "promise" return policy. I had been following a guidelines THEY occur location for results, however they wouldn't recognize their very own return policy and provide me my cash back. The supervisor offered me this bullcrud he was basing my return NOT about the day that I'd bought the newest Ionic Breeze (10/27/06), BUT ON MY FIRST PURCHASE in the shop back about 24 months before when all of the issues began together providing me the incorrect product, the other heading faulty on me.
That Is complete t.S. They've a return policy, and that I adopted the guidelines for returning them, however they have methods for getting around their return policy and also to not recognize it
Easily purchased something special for somebody plus they desired to return it, then your bill could be searched up under OUR title, and centered on OUR purchase/return background, my buddy could be rejected to come back them.
I Have NEVER been penalized by any organization for returning what to a shop till I looked at Sharper Image. SHARPER IMAGE BLACKLISTS PEOPLE
I wasn't pleased concerning the supervisor (in the shop on the Plaza) informing me he was likely to provide me-only 75% of my initial price, and so I told him I had beennot sure what I was likely to do about taking it, and so I told him I'd consider it. I quit the shop, and went something similar to 25 kilometers for their additional store in Leawood, Kansas. And from the period I'd appeared their, the individual in control previously understood my title and was informed not to provide me my money-back - the supervisor in the additional shop had named forward and informed him that I would be arriving. I'm like they handled me like I had been some traditional crook
The supervisor in the shop about the Plaza simply needed to be a busybody and adhere his nose in my own individual company!!! I ought to have simply attended the shop in Leawood to start with, but did not get it done since I actually donot such as the supervisor who works there.
I had been so pissed-off at that time that I got the Ionic Breeze and put it over the space and informed them-they might have it. I've NEVER done something like this before, incidentally - I simply clicked and flew off the handle... Have no idea what experienced me - I actually donot usually do this. But I had been so annoyed that after I quit the shop that I really couldnot generate. And so I needed to quit in a gasoline stop and named Sharper Imageis primary 800# and reported concerning the method the shops were managing me and informed them I needed to come back each and every product I ACTUALLY purchased from their website. They essentially explained exactly the same w.S. About basing my reimbursement about the newest buy on my initial Ionic Breeze I purchased after I was handed the incorrect shade/design about 24 months before!!! They explained they might email me a delivery tag and so I might return them, however they nevertheless won't provide me my $400 back, and might just provide me MERCHANDISE CREDIT.
I really donot actually wish to return to these shops and conduct business together again, what exactly great is product credit? And like I stated, I initially bought the item WITH MY CHARGE CARD, however they nevertheless won't provide me my money-back in the manner I taken care of them.
That Is bad company. I get handled much better than this at WalMart. I understand that Macy's or Nordstrom would not do that! Returning what to a store is section of conducting business, of course if Sharper Image doesn't wish to consider results, they must publish a "NO RETURNS - ALL SALES FINAL" register their shop, because it appears that it's as much as them to fold their very own guidelines for their own preference, in the place of praising their 60-days money-back "promise" having a bill! In the end this, from the period I got house, I burned up 1 / 4 container of gasoline, as well as for what? I still achieved nothing. Sharper Image has my cash, plus they wont provide it back again to me! Product credit isn't just like providing somebody their money-back, since itis only credit, NOT $MONEY! $
around I store at WalMart, Goal along with other shops, and return items to them, so long as I've my bill, also it was inside the designated return interval, they offered me my money-back - no problems. They NEVER went to their computers and ripped up my purchase/return background and hassled me, entered-analyzed me, and offered me the 3rd level about anything I've purchased and delivered like Sharper Image did... Or explained they'd just provide me shop credit, or only section of my price. I actually donot have to be bothered and hassled like this, and I'd much rather store elsewhere where I'll be handled more reasonably and humanely, and where I UNDERSTAND I'll get my money-back after I understand am following a return policy! I'd much rather store elsewhere where the organization is truthful and does not fold their guidelines any which method they like just-so they are able to shake out-of providing me my cash back.
Our experience with Sharper Image hasn't been a great one within the small amount of time I've been buying at their shops. And so I won't suggest to anyone I understand today OR later on so long as I stay they store at their shops. They virtually attached themselves. I had been taking a look at investing in a shiatsu massage chair that costs like $4,000. However now I'm going to be getting my cash elsewhere
Tammy
Grandview, Mo
U.S.A.
0 comments