I felt my cable bill was becoming excessive for the channels and services I receive so I decided to call Charter and subcribe to a smaller less expensive "package". I called customer no-service and told them I wanted a channel line up, description of available packages, and pricing. They informed me that all this information is availble on the internet. When you go to their website and register as an online user and begin to search for pricing you will eventually get to a screen telling you that they have your inforamtion and a customer service representative will contact you in the future. After not hearing back from them for about two or three weeks I decided to call customer no-service again. After going through two to three levels of "managers" I found out that Charter will not supply you with a pricing schedule for cable television in writing. This allows them to shift channel packages and pricing wihtout recourse. If your cable bill goes up you'll find out that "that promotion is over" of "we have discontinued that package" when in reality there was never any firm pricing to begin with so they can charge you what they want. Unbelievable but true, if you are a charter customer try it!
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