On 9/26 I contacted Time Warner Cable to discuss what they are offering former Adelphia customers for Internet and Cable TV services. From this call I have two complaints
1) Regarding Cable TV pricing. During the convesation with TWC representative Mandy I was given TWC pricing. I indicated that the package pricing that I have carried forward from Adelphia was a much better pricing package then what TWC was offering me so it would be a hard decision to move to TWC pricing.
Mandy informed me that if by 12/1/06 I hadn't made a decision on a TWC package that I would automatically be transferred into a TWC that was at least equivalent to what I had at TWC level pricing. I pay $71 and TWC equivalent is around $90. I informed Mandy that TWC FAQ website regarding the transition and in printed material I received indicated the following:
Packages
Will there be new packages available?
Yes! Time Warner Cable offers the best value in entertainment. New packages are available beginning September 18. Call 888-TW-CABLE (888-892-2253) to order.
Am I able to keep my current pricing package?
Absolutely. If you prefer to keep the same pricing package that you had with Adelphia or Comcast, that's fine with us. There may be some minor changes (i.E. Different channel numbers, new or moved channels) but your package will remain largely unchanged.
Please note, once you decide to change to a TWC package, we will be unable to switch you back to your prior Adelphia or Comcast package. However, we think you'll be happy with what we offer.
REFERENCE WEBSITE
twcusoon.com/sites/la/Faq. Aspx#
Mandy informed me that regardless of what was being indicated what she informed me still held true and that I would be transferred into TWC pricing effective 12/1/06.
Second Complaint
I asked Mandy if I were to select TWC pricing package as indicated on their website as first service at $44.95 and second selected service at ($44.95 - $5.00) $39.95 that I would want my Internet service as first choice at $44.95 and Cable as second choice at $39.95. I was told that was not possible and that if I had Cable and Internet that Cable would be first billed at 44.95.
I again indicated that this was not be documented on their website and that it just indicates pick first service then second service as indicated above. I was again told this was TWC policy and she couldn't change it.
Reference WebSite:
twcusoon.com/sites/la/Prod_Package. Aspx
In both cases TWC is acting in a fradulent manner. They are showing one thing on their website and information sent in mailings and then indicating another when talking to their customer service representatives.
0 comments