Extremely happy with recent call to Chart disconnect department. I called to reduce our services since the increased price after they did away with contract pricing left me cringing with every charter monthly bill. The same service had gone up $40! That was on top of what I thought was already a high price. I got a very friendly employee named James and was happy when he was able to reduce my price by $20 by giving me the DVR for free as their website advertised that special. At one point he said he would be back after talking to his manager and I of course assumed he had quoted me the reduced price without having the authority to do so. Ready for an argument when he returned, I was pleasantly surpised when we came back on the line and had reduced my bill by ANOTHER $25 while maintaining all my current services and sending us an updated modem for free! I was going to consider switching to a dish company as we have the dish in our front yard already, but thank you James for reassuring me that being with charter since 1997 has been worth it. Sure, I would have liked this reduced price since Feb when our prices went up, but am grateful for the new no contract pricing from her on out! THANK YOU or a pleasant call to the cable company.
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