Wife and I moved from Phoenix to Charlotte North Carolina and asked either the service to be moved or cancelled (I would pay the entire contract fee). We discovered we had a service on the new home so we decided to cancel and pay: we had no probelm with this. I called and after 4 months of sending in cancellation letters: Make sure you have your password on it, signature, correct date, no crumbs, no lint, no fingerprints godforbid, no scuffs because they will not accept it.
This is a scam to prevent a cancellation but they don't tell you that they didn't accept the letter until you call in a month letter and wait on hold for 20 minutes. Once I got the letter of cancellation correct to their specifications: They took payment of $529 to fullfill my contract. I asked for a letter stating payment in full or a letter stating the contract has been paid. THEY WILL NOT DO THAT: They will continue to send statements until the contract ends—another 2 years almost? WHAT CRAP.
If you have a 30 year mortgage and pay it off in 10 years the bank wouldn't send statement anymore? Why waste 30 cents? This is a scam for them to renew my contract. I asked that I didn't want to automatically renew: WHICH THEY DO, they say the letter of cancellation will stop that. MMM lets see in two years, I'm sure there won't be a letter of cancellation floating around and they will automatically renew: CRAP BUSINESS A*Holes in charge should be thrown in JAIL for at least 12 months and fined 100,000. CHECK THE BBB: It's totally Unsatifactory. They have offices around the country that have decent records but you must check out their Corporate Office in Dallas, the other ones are nothing but a shell in their shell game.
GOD BLESS and Please don't use there business. ADT isn't a Prince either but has a better record.
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