I have had Cingular as a cell phone carrier, for a few years. They have, needless to say, messed up on my bill twice, and this time it belongs here, on complaint. Please Read this, before you sign up with Cingular.
I've liked Cingular Wireless in the past. I have no complaints with them, except for one time, when they lost my check, and accused me of not paying it. I do pay my bills, and I was put off, well, enough to start paying them online, and I've had no troubles since.
This time, though, it happened, when I was on the phone speaking to the customer service lady. She is AFrican American, and sounds very smart. I liked her for knowing her products. I asked about text messages, and I was told, by her, that Cingular has unlimited Nights and weekends, and also, unlimited Texyt messages, and we would have it immediately. I was lead to believe this, and alos, I told my son he now had unlimited Text messages.
I recieved an astonshing cell phone bill for 794.00. I called Cingular, and was told, they don't have unlimited text messages. I was laughed at for believeing such a thing by customer service, who is a male, probalby African American. He accused me of not paying my overage charges, and laughed at me, again. I emailed Cingular twice, and have not gotten an answer. I know if I mail this to them, to their headquarters, that it'll be tossed aside.
I'm a student in college, unemployed at the present, and I don't intend to let this go, nor do I intend to pay it. So, please, Cingular, hasn't made any effort to change this. My cell phone bill is now up to 900.00, and that is totally off base. I am goingt o send a letter to the head quarters, casue I'm not getting any where with customer service. I'm going to switch to Cricket ASAP.
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