I called Vonage a couple of weeks before the end of my service agreement (one year) and requested that they cancel my account on the last day. A very simple request but obviously too much for vonage. I would have stayed with them but the "phone service" that they supply sucks. It drops calls and half the time doesn't ring in. I thought this was supposed to be a land line. They blamed it on my internet service provider and not having enough bandwidth. I called my sp and they checked everything and there was no problem. I have 10 megabyte service at my home for two computers and that phone service. There is no reason it shouldn't have worked. So They refuse to cancel the service when I called. I told them that it was the end of my service agreement and that they better have something that says I agreed to stay on with them longer than that or I would report them for fruadulent use of my credit card if they charged it again.
So I called the bank cancelled the card and got a new one. They tried to bill the card again and were unsucessful. Now they are saying that I will accumulate charges by the month if I don't pay this last little bit on the account. They also informed me that they will not cancel my account because that is not paid. I asked her if that would keep racking up a bill each month and she said yes. I told her that I had the right to cancel the account and leave the balance to be paid and that I was pretty sure doing what they were planning on doing was illegal. When I asked to speak with the supervisor she refused, which is illegal according to state and federal laws, I asked for a mailing address and again she refuse, I believe this is against the consumer laws too. So Don't go with Vonage it is a scam and you will not be happy. I just wish there was a way to legaly go after them but I don't have the extra cash to throw away.
0 comments