This is my letter I wrote to President/CEO after their local company is ripping me off!
November 9
To: Charter Communications
From: Dennis R. Findly
Acct number12076606002
To whom it may concern:
I have had a problem going on 6 months now with cable TV. I have lost complete reception now for the last 3 days. I have had bad or no reception for approx. 6 months. I have called many times. I have been on hold for 30/40 min only to have it hang up on me. I couldn't even get thru to you today-busy signal for hours. I have complained in person at the Riverside office, asked for refund or free service for compensation and have been turned down by your people. I have returned my equipment and changed it out to see if that was the problem. Nope. I have had your service people come out and they said there is no problem with my connection. But they did say you have been working on the lines for a long time. So the problem has been you guys since I have been complaining. I know there are hundreds if not thousands of your customers that have had the same problems. I'm done pleading with you guys.
I want my current bill free and next months bill free. Or refund me for 2 months of the last 6 months I've already paid you. This is a simple request to resolve this without litigation.
Thank you,
Charter Communication may be in bad shape all over now that I've read some of these complaints.
I have now decided to file a complaint with the city of Riverside but would really like to get this resolved. If not a Class Action Lawsuit will do!
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