My wife and I went to our local Rent-a-Center store 4 months ago to purchase a new bedroom suit. We chose Rent-a-Center because we have purchased from them in the past with no problems. We picked out a "used" bedroom set and told the salesman that we wanted only a "new" mattress and boxspring. The salesman assured us that we would recieve a brand new set, then proceeded to walk us to the store room to show us the "new" set that would be delivered, we agreed and all was well.
Four months later, after many backaches and sleepless nights, I asked the Store Manager about trading to a better mattress. The manager looked up my account and told me I had a Seally mattress. At this point bells and whistles are going off because my mattress clearly states that it is a Simmons, so I ask how could this be?
I'm then told to un-zip the cover and sure enough, I have a nasty, covered with who knows what from who knows who, USED Seally mattress in a Simmons cover!
I call the manager back and demand an explanation and I'm told that "every store puts covers on their mattreses and sells them to cover up scratches and tears" Being a former department store manager, I immediately assured him "that not every store does this". I requested that he come remove the entire bedroom suit from my home and refund all money that I have paid on it thus far and was told he couldn't do that.
He only wants to replace the mattress, saying that it is not something that is or was intentionally done. I however disagree, I believe that they intentionally placed a new cover on an old mattress and knew they were being deceptive when they did it. I then ask him if Seally or Simmons mattress companies would approve of this practice and was told that "they wouldn't sell the covers if they didn't approve". I intend to find out!
I am no longer interested in doing business with a company that intentionally decieves it's own customers. It is now my opinion that this company should be investigated for practicing fraudulent schemes. I intend to report them to the Attorney Generals office, the better business bureau and the local news stations who provide consumer protection investigations.
George
Paulden, Arizona
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