I recently went to Samrt Style @ Ben White Blvd in Austin Texas.
Nobody was in the store. I waited for 10 minutes, left then came back ten minutes later and waited another 5 for the girl to come back in.
She could not find her #3 clipper was searching all around the store to located what she needed to do her job. I started to walk out, I had that "feeling'. I should have listened to my gut, she ended up making a mark in the side of my head with the clippers.
She never told me about it, and when I questioned it, she said that she would have to go shorter to fix it.
I asked to have another person finished my hair, she replied that no other employee was there. It was then that I looked in her eyes, her pupils were the size if oreo's. She was higher than a kite.
I called customer service, the 1-800-877- number and spoke with Erin, she is in New Jesery I think. I asked that a district manager call me. It's been a month now, and nothing. Erin has even failed to return my calls.
Customer service sux. I tell everyone who will listen about this experience, not to ever go to Smart Style a division of Regis Corp.
They failed to resolve the problem and the stylist is still working at the salon.
Don't go to Regis — Smart Style
J
Austin, Tx
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