I visited Smart Style inside the Wal-Mart in Grenada, MS on Friday, June 15th. All I wanted was a simple haircut; a bob with stacked layers in the back to be exact. I told the stylist/manager, Erin, that my hair was quite wavy and she would have to use a straightening iron to smooth the wave in order to get a correct haircut. Not once did she pick her straighteing iron up to do this.
She began the cut, and from what I could tell on a frontal view, it looked decent. When I arrived home and attempted to style it, I was HORRIFIED. The sides and front were o.K., but the back was chopped to you-know-where and back. Nothing whatsoever blended, and there were gaps for DAYS.
I went back the next day (June 16th) and asked another stylist if she could correct it for me. She gladly obliged, but had some trouble trying to fix the mess that Erin had made because it was exactly that: A MESS. There was no other choice but to cut the back very short in order for it to blend correctly.
The stylist, named Jennifer Campbell I believe, also trimmed my sides so that they would blend in with the back. While I was getting the haircut fixed, Erin approached me and asked if I was the lady that was in the day before; I replied that I was. When she asked what was wrong, I asked her to come over to the area I was in because I didn't want to be rude and shout it across the salon.
I just simply told her that a lot of pieces and sections were either trimmed too much or not enough, and that 85% of it didn't blend. The stylist correcting this horror also told her that it was not blended correctly, and that's why it needed to be fixed. Erin then says, "Well, I'm sorry." But to me the apology sounded so sarcastic and half-hearted, that it wasn't even a real apology in my book. She also gave off a very nasty and rude vibe while I was getting the cut fixed. She never even said "Have a Good Day" when I told everyone goodbye and exited the salon.
I have never really had a problem with this salon up until this point. I thought that the manager's attitude was very rude, and she just acted like she didn't even want to cut my hair in the first place. I have heard other complaints about this stylist/manager since my disaster happened, and if it weren't for Jennifer fixing the cut (which looks wonderful, might I add) I would never step foot in that salon again.
If you live in the Grenada area and need a haircut, do NOT let this girl even run her fingers through your hair. It saddens me that someone like this is in charge of a salon, much less a stylist in it. It makes the other girls that work there that actually CAN cut hair look as unprofessional as Erin does. If she is in there the next time I need a trim, I plan to keep walking. It's definitely not worth it.
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