This salon is a walk-in sign your name and wait to be called located inside Wal-Mart on John Young Pkwy. & Sand Lake Rd. Orlando, Florida. The staff was talking amongst each other carrying a personal conversation while taking care of a customer's hair. One staff member passed up on doing my daughter hair to do her own hair while the salon was busy..
Friends of the staff would come in and kiss and greet the stylist while working on a customer's hair, she was also talking on a cell phone. I complained to the manager which was doing my daughter's hair at the time with no response in reference to her staff... As time went by and all staff just ignored me, I approached a couple of hair stylist and asked if they were available to do my hair... Since I had been waiting for so long, but they did not response they just simply walked away.
By now my daughter's hair had been washed, heat conditioned and blow-dried straight. The manager asked if I wanted her to do my hair and I agreed since no one else had offered... I asked for a long layer trim, heat conditioning and blow dry straight. I made sure that the manager knew about the bad experience I was having with their customer service unethical practices. About 4 1/2 hours later and totally disgusted with their services and my hair I just wanted to leave as quickly as possible.
I was charged the same amount for both services although my daughter did not get a hair cut? I gave her the money and she said Thank You... I stood there waiting for my $20.00 change... I then told her I was waiting for my $20.00 change and she said OH here is your change...
I will never use their services again... And I hope no one else goes through what I went through...
I have since, called their corporate office and they weren't nice either... Very rude over the phone. I managed to get an email after waiting awhile. I have since emailed two Customer Relations Staff and also left messages on their voicemail... Still waiting...
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