I cannot recommend this company. I got a maximum cost estimate, which I paid, and was told I'd get a refund once the move was completed. After the move, the foreman said I had to wait until they got back to determine the refund but that they'd call me.
After 2 months with no call, I called Oz who now said that they don't give refunds. I told him that was not what I was told so I wanted some action. He told me to call a woman in Billing for an invoice who told a different story: I would have received a refund except my move took longer than was estimated. I said they only took four hours to wrap, pack, and load my furniture and that meant the travel time, estimated for 30 minutes, took 6 hours.
I wanted to see a copy of the record she was quoting. I asked for an invoice with a breakdown of the time spent. She said that it would be sent right away. I didn't receive it so after 2 weeks I sent 3 separate written requests reiterating the problem. I asked if I was charged for the hour the foreman talked on his cell phone, meal breaks during the move, and if I saved money by the movers not picking up all the garbage left throughout me building.
After a few months of being ignored, I filed a complaint with the Better Business Bureau. Oz now wanted to talk but still didn't send the invoice. They eventually sent a cash payment to settle the case which I took because I wasn't sure how much longer they'd be in business.By this time, their formerly beautiful, interactive, animated website had degraded into a cheap, do-it-yourself webpage.
Although Oz is a licensed contractor, they admit that they don't make or maintain time records of their moves. Oz got the time used by looking at what the employees put on their timesheets for the day (conflict of interest). If there was no time record, the woman from billing must have been making up the numbers she quoted. Oz never answered my complaint of the foreman spending an hour on the cell phone but I guess he didn't put that on his timesheet.
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