We bought 10 windows and a sliding door from this company a few years ago. I am still trying to get them done right. OMG what a mess they left behind.
They had 2 people removing all of these windows and installing them! TWO??? They took a huge loud metal saw and CUT our old windows out.
Once they were installed they made a mess with the calking and left big gaps. Had them out here at least 4 times to fix the sliding door, it NEVER has locked, EVER, the frame has broke, the replaced it, broke again. Very hard to open and close. All this for only 8 grand, how special!
I also get the run around when I call. Now we have leaking moisture around some of the windows, not to mention it still is ugly. Our bedroom window is off so it's not air tight like it should be.
I am just tired of dealing with them that I keep putting off calling them again. I mean, why bother because it wont get done right...
Seeing your report I didn't feel so alone in this. I am going to file a complaint with the BBB and the attorney generals office..
West coast will not honor our guarantee either. It is a lifetime guarantee on the windows and the instalation. Now they tell me they dont guarantee the caulking well last time I checked that was part of the installation.
The caulking is part of my complaints because they used the wrong kind and they did a really messy job and cut up our window trim and everything and they covered it with caulking!
The whole thing really makes me want to cry..
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