Ok heres the deal. My girlfriend before moving to kansas lived in Indiana and had phone service through SBC when she left she allowed the phone to stay on for her mother to use as she said she would pay the bill.
Now we are not disputing the fact that the bill is the sole responsibility of my girlfriend and the fact that mom didnt pay as agreeed has any bearing on sbc.
But after months of non payment the bill was able to reach over 600.00 before she called and shut it off when we asked sbc why they did not disconnect it sooner they told us it was my girlfreinds responsibility to have the service shut off
After recieving a bill marked final bill that first only showed a 251.75 balance and starting to pay on that did they inform us of a second bill because they split charges in order to not disconnect the phone. NO ONE AUTHORIZED THIS when asked they say they dont need any authorization from any one to split bills like this
Well I got to reading the bill and it says clearly on each billing statement TO AVOID DISCONNECTION by such and such date pay this amount $???
If this amount was never paid why was the service allowed to continue?
According to the fair debt collection act: it is a violation to threaten any action they do not intend to do so thier own bill is a fraud if I read that right also under the slamming and cramming laws it states:
Proper authorization
A company providing telephone service must be able to prove it has proper authorization from the consumer before ordering a change in a consumer's service. Proper authorization can be provided as:
A written signature on a form that meets specific requirements.
Taped voice authorization during a call made from the phone line to be changed.
Taped voice authorization by an independent, third-party verification service.
Written information that meets specific requirements and is mailed to the consumer within three business days of the consumer's request.
So am I dead wrong to think something is not amiss with this whole mess
As it stands now she has continued to pay on the debt and requested a complete statement of all charges from the time the account was opened and knows better in trusting her mother to do the right thing as she has cleary showed she cant
But I am still amazed they allowed the bill to reach this amount. I mean why in the world would you allow a service to continue till july when you havent recieved a payment since february
Oh by the way it only stopped in july cause she called in to have it shut off after finding out the bill wasnt being paid
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