This is our 4th go round with AT&T aka Southwestern Bell Telephone service regarding their practice of billing consumers after receiving payment of final bill.
We have had 4 separate phone numbers and each final bill was paid, and we were billed yet again by them from 8-12 months after the phone was turned off. We never received notification from them, Just BAM!!! Hit with a letter from the collection agency!
We are now disputing charges that were turned over to their collection agency, for the amount of $66.00. From the date of canceling service, paying their final bill (by phone) and today, a period of 8 months has went by. We canceled our service with them in July of 07. They refused to cancel the service initially and said we must wait till the end of the billing cycle. Aug. Rolls around, and we are billed for another month but they turned our phone and DSL off.
After several calls to them, they credited the account back the charges. I paid the final bill of $32.00. They said at the time, that the bill was now at a $0.00 balance and we would not get another. It is now 8 months later and their collection agency sends me a bill for $66.00. I spent 1 1/2hour on the phone with them. Talked to 6 different people, some said I owed it, others said I didn't. They reviewed their notes, saw the credits were not issued for the DSL, transferred me to their DSL billing dept, and was then told, that I was "credited" the 66.00 and they couldn't figure out why... I was being billed it... Transfered to billing, transferred to collections, transferred to DSL, Transfer, transfer, transfer, and never did get anywhere with them...
In the end, I guess we will end up paying anyway just to avoid collection.
I guess they need the money more than we do!!!
We will never ever get AT&T phone service again!
0 comments